How Social Media and the Customer Experience complicates Hotel Reputation

The customer experience today represents a process between the customer and the hotel throughout their relationship.

This process is influenced by the customer journey, key reference points where customer come in contact with the hotel, and all micro-moments offline and online that impacts the customer experience.

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Are Morch

Are Morch

Digital Marketing Coach | ❤️All things Hotels 🏩 and Digital Marketing | Digital Marketing for Hotels http://bit.ly/HotelCoach