Why Humanness Will Change How Hotels Understand Reputation Management Forever

Reputation Management Context

  • Hotel context — what variables triggered the concern — immediate resolution — long-term solutions
  • Social Media context — Hotel guest anticipating an immediate response within the same Social Media channel

How to Manage your Hotels Online Reputation

  • Allowing employees to talk about your Hotels products and services publicly
  • Establishing a 1-to-1 communication channel
  • Ask for feedback
  • Not hiding concerns, and addressing it publicly

Use Reputation Management to amplify your reach

Conclusion

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Are Morch

Are Morch

Digital Marketing Coach | ❤️All things Hotels 🏩 and Digital Marketing | Digital Marketing for Hotels http://bit.ly/HotelCoach